Returns & Refunds Policy

Thirty-day request window

A customer may request a return within thirty days of delivery. Wait for approval and instructions before sending anything; an unapproved parcel may not be identifiable or accepted.

Return-ready condition

Eligible goods should be unused, unwashed, unaltered, complete, and accompanied by original packaging, accessories, and documents. Handling beyond what is reasonably needed to inspect an item can reduce the refund where permitted.

Items with limits

Customized goods, final-sale items, gift cards, digital products, opened hygiene-sensitive goods, and damage caused by misuse are generally excluded unless applicable law requires a remedy.

Costs and inspection

Preference-based return shipping is paid by the customer. If our review confirms a material defect, transit damage, or a fulfillment error, we will offer a suitable remedy and may cover reasonable return costs.

How refunds arrive

Approved refunds go back to the original payment method after inspection. A bank or payment service may take five to ten business days to post the credit. Optional expedited shipping is non-refundable unless law requires otherwise.

Exchange requests

Stock cannot be reserved for direct exchanges. In some cases, completing a return and placing a separate order is the clearest route.

Policy questions can be sent to service@melzuri.com.